Privacy Policy

Last updated: May 7, 2026

Navigator PNW LLC ("we", "us", "our") operates the My Fuel Dock service, including the myfueldock.com web portal, the mfdboard.com price board hosting domain, the My Fuel Dock mobile apps for iOS and Android, and related email and billing systems. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to marina operators who sign up for an account, additional users invited to a marina account, and visitors to marina websites that have a My Fuel Dock price board embedded.

1. Information We Collect

Account and Marina Information

When you create or maintain a My Fuel Dock account, we collect:

• Your name, email address, and (optionally) phone number
• A hashed password if you set one (we never store passwords in plain text)
• Your role within the marina account (owner, admin, editor, etc.) and the names and emails of any additional users you invite
• Marina business information you enter in the portal: marina name, street address, city, state, ZIP code, website, hours of operation, payment methods accepted, fuel types and grade names, tax rates, and any other details shown on your price board
• Your service tier (free, trial, charter, or paid) and trial expiration date if applicable
• Your reminder preferences (how and when you want to be notified to update prices)

Price Board Data

You provide fuel prices and related information through the portal or the mobile app. This data, current and historical prices, fuel availability status, change timestamps, and the user who made each change, is stored in our database and displayed publicly on your price board. The price board is the purpose of the service, so anything you mark as visible on the board is visible to anyone who visits your website.

Billing Information

If you upgrade to a paid plan, payment is processed by Stripe, Inc. Card numbers, billing addresses, and other payment details are entered directly into Stripe's hosted checkout and never pass through or get stored on our servers. We receive and store only the information Stripe sends back to us: your Stripe customer ID, subscription ID, subscription status, plan interval, payment method type (card or check), and the date your current paid period ends. Stripe's own privacy policy governs what they do with the payment data you provide them.

If you choose the pay-by-check option, we generate a Stripe-hosted invoice that includes the mailing name and address you submit. The check itself is mailed to Navigator PNW LLC and processed manually.

Geocoding Data

When you enter or update your marina's mailing address in the portal, we send the address to Google's Geocoding API to retrieve latitude and longitude coordinates so your marina can be located on a map. Google receives only the address you submit; no account or personal information is sent with the request.

Email We Receive

If you email us at any My Fuel Dock email address (for example support@myfueldock.com), the message and any attachments pass through our email provider, Mailgun, on the way to our team. We retain support correspondence as long as needed to handle your request and for reasonable record-keeping afterward.

Mobile App Data

The My Fuel Dock mobile app for iOS and Android lets marina operators update prices and other information from a phone. The app collects:

• Anonymous app lifecycle events (when the app is installed, opened, backgrounded) for product analytics
• A push notification token if you enable price reminders, used only to send the reminders you have asked for
• Information you submit through the app, the same kinds of marina data you would submit through the web portal

The app does not access your contacts, your photos, your location in the background, or any other on-device data outside of what you explicitly enter or upload.

Product Analytics

We use PostHog, a product analytics service, to understand how marina operators interact with the portal and the mobile app. PostHog records events such as page views, button clicks, and which features are used, along with technical information like browser type, operating system, and approximate location derived from IP address. PostHog does not record your fuel prices, marina business data, billing information, or message contents. We do not use PostHog for advertising, and we do not allow PostHog to use this data for their own advertising purposes.

Price Board Analytics

For each marina, we keep simple daily counts of how many times the marina's website was visited and how many times the embedded price board loaded. These counts are aggregate numbers only, we do not track individual visitors, set tracking cookies on price boards, or collect personal information about people who view your board. Price boards are deliberately served from a separate, cookieless domain (mfdboard.com) so they do not share cookies or browser storage with the rest of the service.

Audit Log

For your protection and ours, we keep a change log of actions taken in your portal, for example, "Ken Clements updated Regular gas price from $5.49 to $5.59 on March 22, 2026 at 2:14 PM." The change log records the date, time, the user who made the change, and a summary of what changed. You can view your own change log on the Change Log screen if your tier includes that feature; we can also see it for support purposes.

Authentication

When you log in, we issue a JWE (JSON Web Encryption) token and store it in your browser's localStorage to keep you signed in. The token is encrypted, not just signed, so its contents are not readable even if the value is intercepted. We do not set tracking cookies or advertising cookies through the portal. PostHog, our product analytics service, may set its own first-party cookies on the portal to identify return visits, these are not used for advertising.

SMS / Text Messaging

If you provide your mobile phone number and verify it through our verification process, you may opt in to use the My Fuel Dock SMS service to update fuel prices and receive related notifications. We collect and use your mobile number to:

• Verify ownership of your phone (one-time verification code)
• Receive price update messages you send to our service number
• Send confirmations of successful price updates
• Send clarifying questions when an update is ambiguous
• Send service-related notifications (e.g., update failure alerts)

We use Twilio, Inc. to deliver and receive these messages. Twilio receives your mobile number and the contents of messages exchanged with the service.

We do not use SMS for marketing or promotional purposes. Mobile information and SMS opt-in data are not shared with third parties or affiliates for marketing or promotional purposes.

Message frequency varies based on how often you submit price updates. Message and data rates may apply, depending on your mobile carrier plan.

Reply STOP to any text message to opt out of all service-related text messages from My Fuel Dock. Reply HELP to receive contact information. You can also remove or change your verified phone number through your account settings in the portal.

2. How We Use Your Information

• To create, maintain, and secure your My Fuel Dock account
• To display your fuel prices and marina details on your website via the price board
• To send transactional email, account verification codes, password resets, price update confirmations, stale-price reminders, trial-ending notices, and billing receipts or invoices
• To send service-related text messages, including verification codes, price update confirmations, clarifying questions, and operational alerts, to mobile numbers you have verified
• To process subscription payments and manage billing through Stripe
• To geocode your address so your marina can be located on a map
• To show you usage analytics about your own marina in your dashboard
• To understand how the service is used so we can improve it (product analytics)
• To respond to support requests and operational issues
• To enforce our Terms of Service and prevent fraud or abuse
• To comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information, and we do not share it for advertising purposes. The fuel prices, marina details, and other information you choose to put on your price board are displayed publicly because that is the purpose of the service.

We share information with the service providers listed in Section 4 only as needed to operate the service. We may also share information:

• With your explicit consent
• If we are part of a merger, acquisition, or sale of assets, in which case we will notify you before your information becomes subject to a different privacy policy
• To comply with a subpoena, court order, or other valid legal process
• To protect the rights, property, or safety of Navigator PNW LLC, our users, or the public, or to investigate fraud or violations of our Terms of Service

4. Service Providers (Sub-processors)

We rely on the following service providers to operate My Fuel Dock. Each receives only the information needed for its function, and each is bound by its own privacy and security commitments. All providers below are based in the United States or operate U.S. data centers.

• Xano — backend database and API. Stores account information, marina data, prices, and audit logs.
• Cloudflare — hosting and content delivery for the portal, price boards, and supporting workers. Receives standard request data (IP address, user agent, request paths) for routing and security.
• Stripe — payment processing for paid subscriptions and check invoices. Receives card numbers, billing addresses, and contact information you submit during checkout.
• Mailgun — outbound and inbound email delivery. Receives the contents of emails sent to or from My Fuel Dock addresses.
• Twilio — SMS messaging delivery. Receives your verified mobile number and the contents of messages exchanged with the service to handle two-way text messaging for the price-update service.
• Google — Geocoding API only. Receives the mailing address you enter to return latitude and longitude.
• PostHog — product analytics for the portal and mobile app. Receives anonymous usage events and technical metadata.
• Apple App Store and Google Play — distribute the My Fuel Dock mobile apps. They handle their own data collection per their respective privacy policies.
• Anthropic — AI parsing of inbound text messages. When you submit a price update by SMS, the message contents are sent to Anthropic's Claude API to interpret the update before it is written to your account. Anthropic does not retain the contents for training and processes the request only to return a structured response.

We will update this list when we add or remove a sub-processor.

5. Data Security

We use industry-standard security measures to protect your data:

• All connections are encrypted with HTTPS (TLS)
• Passwords are stored as one-way hashes, never in plain text
• Authentication uses encrypted JWE tokens, not plain JWTs, so token contents are not readable even if intercepted
• Card data is handled directly by Stripe and never reaches our servers
• Price boards are served from a separate, cookieless origin
• Administrative actions are logged in an audit trail

No system is perfectly secure. If we ever discover a security incident that affects your information, we will notify you without undue delay by email to the address on your account, and notify any required regulators as required by law.

6. Data Retention

We retain your account and marina data for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where we are required to keep certain records longer (for example, billing and tax records, which we retain for as long as required by law). Aggregate price-board analytics counts are retained indefinitely in summary form because they contain no personal information. Audit log entries are retained for the life of the account so you have a complete history of changes. Stripe retains its own billing records subject to its own retention policies.

7. Your Rights and Choices

You may, at any time:

• Access and update your account and marina information through the portal
• Request a copy of the personal information we hold about you
• Request correction or deletion of your account and associated personal information
• Opt out of non-essential email, we will continue to send transactional and account-related emails (verification, password resets, billing notices, security alerts) as long as your account is active
• Reply STOP to any text message from My Fuel Dock to opt out of all SMS service messages, or remove your verified mobile number through your account settings
• Manage or cancel your paid subscription through the Stripe Customer Portal linked from your account

To exercise any of these rights, email us at contact@myfueldock.com from the email address on your account, and we will respond within 30 days.

California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information we collect, the right to delete it, the right to correct it, the right to limit our use of sensitive personal information, and the right to opt out of the sale or sharing of personal information. We do not sell personal information and we do not share it for cross-context behavioral advertising. To exercise your California rights, email contact@myfueldock.com.

Users Outside the United States

My Fuel Dock is operated from the United States and our service providers store and process data in the United States. If you use the service from outside the U.S., you are sending information to the U.S. and consent to that transfer. If you are in a jurisdiction with additional data protection rights (for example, the European Union, the United Kingdom, or Canada), you may have rights to access, correct, port, or erase your personal information, and to lodge a complaint with your local data protection authority. To exercise these rights, email contact@myfueldock.com.

8. Children's Privacy

My Fuel Dock is a business service intended for marina operators. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. If we make material changes, we will notify account holders by email or through a notice in the portal before the changes take effect. Your continued use of the service after the effective date constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Navigator PNW LLC
108 2nd Ave South
Kirkland, WA 98033
contact@myfueldock.com